Privacy and Cookie Policy

Who We Are

Our website address is: https://boxpc.ca.

Introduction

At BoxPC, we are committed to protecting your privacy and ensuring that your personal data is handled securely and in compliance with applicable data protection laws. This Privacy and Cookie Policy outlines how we collect, use, and safeguard your personal information when you use our website.

We adhere to the highest standards of data protection, ensuring that:

  • We clearly state the purposes for which personal data is processed.
  • We limit data collection to only what is necessary for legitimate business purposes.
  • We obtain explicit consent where required.
  • We implement strong security measures to protect your data and require third parties to do the same.
  • We respect your rights regarding access, modification, deletion, and restriction of data processing.

This Privacy and Cookie Policy may be updated from time to time. We encourage you to review it periodically to stay informed of any changes.

Comments

When visitors leave comments on the site, we collect the data shown in the comments form, along with the visitor’s IP address and browser user agent string to help with spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available at https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS). Visitors to the website can download and extract location data from images on the website.

Cookies

If you leave a comment on our site, you may opt-in to saving your name, email address, and website in cookies. These cookies are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me,” your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after one day.

Embedded Content from Other Websites

Articles on this site may include embedded content (e.g., videos, images, articles, etc.). Embedded content from other websites behaves in the same way as if the visitor has visited the other website. These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction if you have an account and are logged into that website.

Purpose of Data Processing

We only process data that you provide to us through our website or data collected from your use of our website. The primary purposes for collecting and processing your personal data include:

  • Order Processing: To fulfill your orders, provide order updates, and ensure seamless transaction processing.
  • Personalized Experience: To tailor our website and suggest products you may find relevant.
  • Customer Support: To respond to your inquiries regarding our products and services.
  • Promotions and Discounts: If you participate in promotions, we use your data to manage discount implementations, announce winners, and analyze promotional effectiveness.
  • Reviews and Feedback: To display customer reviews on our website and reward selected reviews with monthly prizes.
  • Newsletter Subscriptions: With your explicit consent, we send updates, special offers, and promotions via email.
  • Website Improvement: To analyze and enhance our website for a better user experience.
  • Call Recordings: Customer support calls may be recorded for training, coaching, and quality assessment. These recordings are securely stored and accessible only to authorized personnel.

We will not process your personal data beyond these stated purposes unless explicitly authorized by you, required for contractual fulfillment, or mandated by law.

Use of Personal Data

We process the following categories of personal data for the purposes described in this privacy and cookie statement:

  • Name and address (optional in some cases)
  • Phone number
  • Payment details
  • Login credentials
  • Customer inquiries
  • IP address
  • Cookie ID

Who We Share Your Data With

If you request a password reset, your IP address will be included in the reset email.

Data Security

We take extensive security measures to prevent unauthorized access, misuse, and data breaches. Our security protocols include:

  • Restricting access to personal data to authorized personnel only.
  • Protecting account access with strong passwords and authentication mechanisms.
  • Regularly evaluating and updating security measures.
  • Using SSL encryption for secure data transfer and communication.

How Long We Retain Your Data

If you leave a comment, the comment and its metadata are retained indefinitely. This allows us to recognize and approve follow-up comments automatically instead of holding them in a moderation queue.

For users who register on our website, we store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What Rights You Have Over Your Data

If you have an account on this site or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided. You can also request that we erase any personal data we hold. This does not include data we are obliged to retain for administrative, legal, or security purposes.

Where Your Data Is Sent

Visitor comments may be checked through an automated spam detection service.

Changes to This Policy

We may update this Privacy and Cookie Policy periodically. Any changes will be reflected on this page. We encourage you to review this policy regularly to stay informed about how we protect your data.

For any questions or concerns regarding this Privacy and Cookie Policy, please contact us at support@boxpc.ca.